Frequently Asked Questions

Got questions? We've got answers.

General

What is Better Seen Online?

Better Seen Online is a review management platform that helps businesses collect more reviews, protect their reputation, and showcase their best feedback online.

Who is BSO for?

Any business that relies on customer reviews — restaurants, tradespeople, salons, healthcare practices, estate agents, retailers, and more. If reviews matter to your business, BSO is for you.

How is BSO different from competitors?

We're built specifically for UK businesses, with integrations for UK platforms like Yell, Checkatrade, and MyBuilder. We also offer a unique reputation protection feature that catches unhappy customers before they leave bad public reviews.

Getting Started

How do I get started?

Sign up for a free 14-day trial — no credit card required. Connect your review platforms, import your customers, and turn on automation. Most businesses are up and running in under 15 minutes.

Do I need technical skills?

Not at all. If you can send an email, you can use BSO. Our platform is designed to be simple and intuitive.

How long until I see results?

Most businesses see new reviews within the first week. After a month, you'll typically have 10-30 new reviews depending on your customer volume.

Features

Which review platforms do you integrate with?

We sync reviews from 35+ platforms including Google, Facebook, Trustpilot, Yelp, TripAdvisor, Yell, Checkatrade, and many more.

What is the reputation protection feature?

Before asking for a review, we gauge customer satisfaction. If they're unhappy, they're directed to a private feedback form instead of a public review site. This gives you the chance to resolve issues before they become public complaints.

Can I respond to reviews from BSO?

Yes. Our dashboard lets you respond to reviews across multiple platforms from one place. We also offer AI-powered response suggestions to save you time.

Privacy & Compliance

Is BSO GDPR compliant?

Yes. We take data protection seriously. Customer data is processed in accordance with GDPR, and we never sell or share your data.

Where is my data stored?

Your data is stored securely in UK/EU data centers with enterprise-grade security.

Do you send marketing to my customers?

No. We only send review requests that you authorize. No spam, no marketing, ever.

Still have questions?

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